You have 30 days from the day your order arrives to ask for a return.
What can be returned
- Items that are unworn or unused, in the condition you received them.
- With the original tags attached and in the original packaging.
- With your receipt or another proof of purchase.
Sale items and gift cards can't be returned.
How to start a return
Email hello@sidehustle-shop.com with your order number and the item you'd like to return. If the return is accepted, we'll reply with the return address and instructions. Items sent back without a return request first can't be accepted.
Return shipping
We don't provide return labels. You pay the cost of sending the item back, and we recommend a tracked service. Shipping costs are not refundable.
Damaged, faulty or wrong items
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us straight away with your order number so we can look into it and make it right.
Exchanges
The quickest way to swap an item is to return it and, once the return is accepted, place a new order for the item you want.
Refunds
We'll let you know once your return has arrived and been inspected, and whether the refund is approved. Approved refunds go back to your original payment method. Your bank or card provider may take a few business days to show it.
This policy doesn't affect your rights under the Australian Consumer Law.